Implementation of E-Government in Providing Public Access to Information Towards Clean and Good Governance

Abstract

Purpose: The purpose of this study is to evaluate the implementation of electronic government systems (SPBE) in Bengkulu Province, focusing on the three key indicators of support, capacity, and value. By assessing these indicators, the aim is to analyze the extent to which e-government initiatives have enhanced public service delivery and promoted good governance in the region.

Approach/Methodology/Design: This qualitative study adopts a descriptive approach, utilizing data collection techniques such as observation, interviews, and documentation. The analysis is conducted through data reduction, presentation, and drawing conclusions to assess the level of support provided by the government, the capacity of implementing offices, and the value derived by both the government and society from the Government-to-Citizen (G-to-C) model.

Findings: The findings reveal that the Bengkulu Province government has demonstrated strong support for e-government initiatives through policy-making, resource allocation, infrastructure development, and public awareness campaigns. The capacity of implementing offices is noted to be adequate, with sufficient resources, infrastructure, and skilled IT personnel. Moreover, the results indicate a positive value derived from the G-to-C model, benefiting both the government and society through improved access to public services and increased engagement in governance processes.

Practical Implications: The practical implications of this research highlight the importance of continued investment in e-government infrastructure and capacity building to sustain the momentum towards clean and good governance. The findings underscore the significance of leveraging E-Government as a tool to enhance transparency, efficiency, and citizen participation in government affairs.

Originality/value: This study contributes to the existing literature by providing insights into the successful implementation of e-government systems in Bengkulu Province and its impact on public service delivery and governance. The research offers theoretical and practical recommendations for governments and societies aiming to enhance the utilization of E-Government for achieving transparent and effective governance practices.