Assessment of Patients’ Satisfaction in Regards to The “Responsiveness” Indicators in Al Qadisiyah Primary Health Care Centers

Abstract

Background: Patient satisfaction is essential for assessing healthcare systems and predicting health outcomes. One of the most important settings within healthcare systems is primary health care (PHC), where patient interactions may result in gaps in their perceptions of the quality of care or their level of satisfaction. Objective: This study aimed to assess patient satisfaction with the extent of responsiveness in primary healthcare centers and to find the relationship between Socio-demographic characteristics and overall satisfaction of Responsiveness in PHC centers. Methods: This cross-sectional study utilized a random sample of 401 patients and attendants chosen from 14 primary healthcare centers across five sectors in Al-Qadisiyah Governorate. An interview-based questionnaire was developed to assess the respondent’s satisfaction after receiving healthcare services. The data were gathered from August 1st to the end of January. Result: Most of the participants expressed their satisfaction with the extent of the responsiveness in the primary health care centers. The overall satisfaction level assessment was found to have an average score of (4.1 ± 0.54).  As our results showed, there are statistical relationships between the extent of responsiveness and Socio-demographic characteristics, except for gender and residence. Conclusions: This study summarizes that most participants expressed their relative satisfaction with the extent of responsiveness in primary health care centers