The role of strategic information systems in the quality of banking services: An applied study on some Iraqi banks

Abstract

The study aims at measuring the role of strategic information systems (SISs) in the quality of banking services (QBSs) on some Iraqi banks. The researchers adopted the description and analytical approach in defining and treating its variables, which are represented by strategic information systems (SISs) as independent variable with its dimensions (technical innovation, technical requirement, strategic information resources), and the quality of banking (QBSs). The study was applied on 132 Employees of a group of private Iraqi commercial banks. Data were collected among participants via questionnaires. Results showed the presence of a significant, statistically influence relationship for strategic information systems on the quality of banking service in commercial banks in Iraq. The study recommends using technologies such as the internet and extranet in banking systems to enhance the speed and effectiveness of communication between bank departments.